Terms and Conditions

Terms and Conditions

Effective Date: January 15, 2026 Last Updated: January 15, 2026

OVERVIEW

This website is operated by Urban Roots Hemp Co. ("Urban Roots CBD," "we," "us," or "our"). We offer this website, including all information, tools, and services available from this site, to you ("user," "customer," or "you") conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting urbanrootscbd.com and/or purchasing any items, you engage in our "Service" and agree to be bound by these Terms and Conditions ("Terms of Service," "Terms"). These Terms apply to all users of the site, including browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

SECTION 1 - AGE REQUIREMENTS AND ELIGIBILITY

You must be at least 18 years of age to use this website or purchase products.

By using this site, you represent and warrant that:

You are at least 18 years old (or the age of majority in your jurisdiction)
You have the legal capacity to enter into these Terms
You will use our products only as intended and in accordance with all applicable laws
You are not purchasing products for resale to minors

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a customer does not meet these age requirements.

SECTION 2 - PRODUCT INFORMATION AND DISCLAIMERS

FDA Disclaimer: The products sold on this website contain hemp-derived cannabinoids, including CBD (cannabidiol). These statements have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

Health Disclaimer:

Consult your physician before using any CBD or hemp products, especially if you are pregnant, nursing, taking medications, or have a medical condition
CBD may interact with certain medications, particularly those metabolized by the CYP450 enzyme pathway (including blood thinners and anti-seizure medications)
Individual results may vary
Our products are not a substitute for professional medical advice

Product Accuracy: We strive to display our products accurately, including descriptions, images, and pricing. However:

Colors may appear differently on various screens and devices
Product formulations may be updated periodically
We reserve the right to correct any errors in product information
We are not responsible for typographical errors

Lab Testing: All our products are third-party lab tested. Certificates of Analysis (COAs) are available upon request or on our Lab Results page.

SECTION 3 - ORDERS, PRICING, AND PAYMENT

Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including:

Product availability issues
Errors in pricing or product information
Suspected fraud or unauthorized transactions
Orders that appear to be from resellers or distributors
Orders exceeding reasonable quantities for personal use

If we cancel your order, we will attempt to notify you via the email address provided.

Pricing:

All prices are listed in U.S. dollars
Prices are subject to change without notice
We are not responsible for pricing errors and reserve the right to cancel orders placed at incorrect prices

Payment:

Payment is processed securely through Authorize.net
We accept major credit cards
By providing payment information, you represent that you are authorized to use the payment method
You agree to pay all charges at the prices in effect when incurred

SECTION 4 - SHIPPING AND DELIVERY

We ship within the United States only
Orders are processed and shipped via USPS Priority Mail within 1-2 business days
Holiday shipping times may be 2-3 business days
Shipping times are estimates and not guaranteed
We are not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control
Risk of loss transfers to you upon delivery to the carrier

SECTION 5 - RETURNS AND REFUNDS

All sales are final.

Due to payment processing restrictions in the CBD industry, we are unable to process refunds or returns. This is an industry-wide limitation imposed by payment processors, not a choice we make.

However, we will work with you if:

You receive a damaged or defective product (contact us within 48 hours with photos)
You receive the wrong item (we will ship the correct item at no charge)
You have quality concerns (we will work to find a fair solution)

For complete details, please review our Return Policy page.

Contact: sales@urbanrootscbd.com

SECTION 6 - PROHIBITED USES

You agree NOT to use our website or products:

For any unlawful purpose
To violate any federal, state, or local laws or regulations
To purchase products for resale to minors
To harass, abuse, or harm others
To submit false or misleading information
To upload viruses or malicious code
To interfere with the security or functionality of the website
To collect personal information of others without consent
To infringe on intellectual property rights
To spam or send unsolicited communications

We reserve the right to terminate your access for violating these prohibitions.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website is the property of Urban Roots Hemp Co., including:

Text, graphics, logos, and images
Product descriptions and photographs
Website design and layout
Trademarks and brand names (Urban Roots, Kozmic Gardens, Arbor & Shore)

You may not reproduce, copy, distribute, or create derivative works from our content without express written permission.

SECTION 8 - USER SUBMISSIONS AND FEEDBACK

If you submit reviews, comments, suggestions, or other content ("Submissions"), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, publish, and distribute such content.

You agree that your Submissions will not:

Violate any third-party rights
Contain unlawful, defamatory, or offensive material
Contain viruses or malicious code
Be false or misleading

We may remove any Submissions at our sole discretion.

SECTION 9 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for:

The content or accuracy of third-party sites
The privacy practices of third-party sites
Any transactions you conduct with third parties
Any harm or damages related to third-party products or services

We encourage you to review the terms and policies of any third-party site before engaging with them.

SECTION 10 - DISCLAIMER OF WARRANTIES

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not warrant that:

The website will be uninterrupted, secure, or error-free
Products will meet your specific expectations
Any errors will be corrected
Results from using our products will be accurate or reliable

CBD products affect individuals differently. We cannot guarantee specific results, and you assume all risk associated with using our products.

SECTION 11 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Urban Roots Hemp Co., its officers, directors, employees, and affiliates shall not be liable for:

Any indirect, incidental, special, or consequential damages
Loss of profits, revenue, or data
Personal injury or property damage
Any damages arising from your use of our website or products

Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

SECTION 12 - INDEMNIFICATION

You agree to indemnify and hold harmless Urban Roots Hemp Co. and its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses (including attorney fees) arising from:

Your use of our website or products
Your violation of these Terms
Your violation of any law or third-party rights
Any Submissions you provide

SECTION 13 - GOVERNING LAW AND DISPUTES

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our website shall be resolved in the state or federal courts located in Michigan. You consent to the jurisdiction of such courts.

SECTION 14 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

SECTION 15 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Urban Roots Hemp Co. regarding your use of our website and supersede any prior agreements.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

SECTION 16 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting to this page.

Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically.

SECTION 17 - CONTACT INFORMATION

Questions about these Terms of Service should be directed to:

Urban Roots Hemp Co. PO Box 85594 Westland, MI 48185

Email: sales@urbanrootscbd.com

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.