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Have questions? We've got answers. If you don't find what you're looking for below, email us at sales@urbanrootscbd.com for help with product information.

GENERAL CBD QUESTIONS
What is CBD?

CBD stands for cannabidiol, one of the cannabinoids found in cannabis and hemp. CBD and THC are different compounds. See the NIH overview of cannabinoids for background.

Will CBD get me high?

CBD does not produce the characteristic THC high, but CBD can cause drowsiness and other side effects. Finished products vary and may contain THC or other active ingredients. Read the complete label. FDA safety information.

What is the Endocannabinoid System (ECS)?

The endocannabinoid system is a network of receptors, signaling molecules and enzymes involved in regulating functions in the body. Learning about this system does not establish that a particular retail CBD product will treat a condition or produce a guaranteed result.

What's the difference between CBD and THC?

CBD and THC are cannabinoids found in cannabis. THC is the compound primarily responsible for the cannabis high. Compare the current product label and cannabinoid report rather than assuming every hemp product has the same composition. NIH cannabinoid overview.

Can CBD counteract THC?

Do not use a retail CBD product as first aid for THC exposure. Suspected poisoning needs prompt professional advice. For a pet that may have consumed THC, contact a veterinarian or ASPCA Poison Control immediately.

Is CBD addictive?

In its review of pure CBD, the WHO Expert Committee on Drug Dependence did not find abuse or dependence potential. That finding does not establish that every finished product or daily use is appropriate for everyone. Discuss regular use with a healthcare professional who knows your health history and medications.

Is CBD legal?

Requirements depend on the product, its ingredients and the destination. A hemp-derived label alone does not establish that every sale or use is permitted. Check the rules that apply where you live or travel. FDA information on CBD products.

TYPES OF CBD
What's the difference between Full Spectrum, Isolate, and Broad Spectrum?

Full spectrum describes an extract with a range of hemp compounds, which can include THC. Isolate refers to an isolated cannabinoid ingredient. Broad spectrum generally describes multiple hemp compounds with THC reduced or removed during processing.

These descriptions do not replace testing of the finished product. Check the available lab report, including its reporting limits, for the product you are considering. None of these terms guarantees a negative drug test.

What is the entourage effect?

The term describes proposed interactions among cannabinoids and other plant compounds. It is not proof that a particular finished product is more effective than another. Product comparisons should use evidence for the actual formulas being compared.

CBD AND DRUG TESTING
Will CBD show up on a drug test?

A negative result cannot be guaranteed. CBD products can contain THC, and a hemp label or topical format is not a guarantee against a positive test. The DOT CBD notice explains the testing concern. Review your applicable testing requirements before deciding whether to use a product.

I get drug tested regularly. What products are safe for me?

We cannot identify a product that guarantees you will pass a drug test. Review the requirements of your testing program and the current product information before deciding whether to use a hemp product. Read the DOT CBD notice.

USING CBD
What should I feel when taking CBD?

Individual experiences vary. A product name or someone else's experience cannot predict your result. Use the product's directions and discuss health-related expectations with your healthcare professional.

How do I take CBD?

Follow the directions on the specific product's current package. Tinctures, capsules, edibles and topicals have different formats and instructions. The CBD total on a container is not necessarily the amount in one serving or application.

What dose should I take?

There is no single dose suitable for every person and product. Follow the label and seek individual advice from a healthcare professional, particularly if you take medication. Do not use the total milligrams in a container as a dose instruction.

Can I take too much CBD?

Yes. More is not automatically safe. CBD can cause side effects, interact with medicines and cause liver injury. Seek medical advice if you feel unwell after use. FDA safety information.

Can I mix different CBD products?

Do not assume that combining products is appropriate for you. Consider all active ingredients and total use across products, and ask a healthcare professional about combinations and medication interactions. FDA information on cumulative exposure.

Should I just use topicals for joint or muscle issues?

Joint or muscle symptoms can have different causes. A healthcare professional can help assess them and discuss treatment options. A product format alone does not establish the right treatment, and a retail CBD product should not delay needed care. NIH guidance.

PRODUCT QUESTIONS
What is nano-enhanced or triple absorption?

Absorption claims should be supported by testing of the exact finished formula. A manufacturing term alone does not establish a specific absorption percentage or prove that a product is more effective. Contact our team for formulation and testing information about a specific Urban Roots product.

What is MCT oil?

MCT stands for medium-chain triglycerides. MCT oil is used as a carrier ingredient in some formulations. Read the complete ingredient list on the product you choose, particularly if you need to avoid coconut-derived ingredients.

How do I use CBD Isolate powder?

Follow the intended use and directions on the specific isolate product's label. Do not assume a powder is suitable for every preparation or application. Ask our team for product-specific instructions before using it in a way not described on the label.

How should I store CBD products?

Follow the storage instructions and any expiry or best-before information on the package. Keep products securely away from children and pets. If the label is unclear, contact our team with the product name and lot information.

My capsules seem oily or leaking—is this normal?

If capsules appear to be leaking or the packaging is damaged, set the product aside and contact our team with your order number and photos. Appearance alone is not enough to confirm product quality. Do not use a questionable product until the concern has been resolved.

CBD FOR PETS
Is CBD safe for my dog or cat?

Ask your veterinarian before giving CBD to a pet. Suitability depends on the animal, its health, medications and the complete formulation. The FDA has not approved CBD for use in animals. FDA information on CBD and animals.

What can CBD help my pet with?

Discuss the concern with your veterinarian rather than relying on a product to diagnose or treat it. Our pet collection provides product options to review with them; bring the complete label and any available lab report.

What if my pet accidentally eats THC?

Contact your veterinarian or ASPCA Poison Control at (888) 426-4435 immediately if your pet may have consumed THC. Do not give CBD or another home treatment unless a veterinary professional directs you. Keep the product packaging available to help identify the exposure.

SAFETY & INTERACTIONS
Are there any side effects?

CBD can cause drowsiness, digestive symptoms and other side effects. Some risks, including liver injury, may not be immediately noticeable. Stop using a product and seek medical advice if you have an adverse reaction. FDA safety information.

Will CBD interact with my medications?

Yes. CBD can affect how medicines work, and medicines can affect CBD exposure. Ask your prescriber or pharmacist before combining them. Do not change prescribed medication on your own. NIH information on CBD interactions.

Am I allergic to CBD?

Read the complete ingredient list for each product. An allergy concern can involve any ingredient, not just CBD. Do not assume a different product format is a safe substitute; ask a qualified healthcare professional if you have an allergy concern.

Will CBD help my specific condition?

Retail CBD products should not be used to self-diagnose a condition or replace appropriate medical care. Research on one cannabinoid preparation does not establish that another finished product will provide the same result. Discuss your condition and treatment options with a healthcare professional. NIH research overview.

ORDERS & POLICIES
How quickly do you ship?

Orders are processed and shipped within 1-2 business days via USPS Priority Mail. Holiday shipping times may be 2-3 business days. You'll receive tracking information via email once your order ships.

Do you ship internationally?

No, we currently ship within the United States only.

What is your return policy?

Due to payment processing restrictions in the CBD industry, all sales are final. We cannot process refunds through our payment system—this is an industry-wide limitation, not our choice.

However, we stand behind our products:

  • Damaged or defective products: Contact us within 48 hours with photos and we'll send a free replacement
  • Wrong item shipped: We'll send the correct item at no charge
  • Quality concerns: Email us and we'll work to find a fair solution

If you're unsure which product is right for you, please email sales@urbanrootscbd.com BEFORE ordering. We'd rather help you choose correctly than have you stuck with something that doesn't meet your needs.

Can I travel with CBD?

Check the current rules of your departure point, destination, carrier and any transit locations before traveling with a hemp product. Requirements vary by product and location; purchase availability does not establish permission to carry it elsewhere.

Ready to Try CBD?

New to CBD? Start here:

CBD Gummies — Compare labeled serving sizes
CBD Tinctures — Compare formulas and labels
Freeze Cream — Cooling topical

For Your Pets:
Wild Alaskan Salmon Oil + Hemp

Still have questions?
Email sales@urbanrootscbd.com

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