Privacy Policy

Privacy Policy

Effective Date: January 15, 2026
Last Updated: January 15, 2026

At Urban Roots Hemp Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit urbanrootscbd.com or make a purchase from our store.

1. INFORMATION WE COLLECT

Information You Provide to Us:

When you visit our site or make a purchase, we collect:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment processor)
Account information (if you create an account)
Communication preferences

Information Collected Automatically:

When you browse our site, we automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website
Click and browsing behavior
Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfill your orders
Communicate with you about your order status
Provide customer service and support
Send you marketing emails (only with your consent)
Improve our website and shopping experience
Prevent fraud and ensure security
Comply with legal obligations
Analyze site traffic and user behavior

3. INFORMATION SHARING AND DISCLOSURE

We Do Not Sell Your Personal Information.

We share your information only with trusted service providers necessary to operate our business:

Shopify: Our e-commerce platform hosts our store and processes your data securely.

Payment Processor (Authorize.net): Processes payments securely. We do not store your complete credit card information on our servers.

Shipping Carriers: We share your shipping address with carriers (USPS, UPS, FedEx) to deliver your orders within the United States.

Email Service Provider: If you opt in to marketing emails, we use email service providers to send communications.

Analytics Services (Google Analytics): We use analytics to understand how customers use our site. This data is anonymized.

Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights and safety.

4. YOUR RIGHTS AND CHOICES

Marketing Emails: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email or by emailing sales@urbanrootscbd.com.

Access Your Data: You have the right to request a copy of the personal information we hold about you.

Correct Your Data: You can update your account information at any time or contact us to make corrections.

Delete Your Data: You can request deletion of your personal information (subject to legal retention requirements).

Opt-Out of Cookies: You can disable cookies in your browser settings, though this may affect site functionality.

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to deletion
Right to non-discrimination for exercising your rights

To exercise these rights, contact sales@urbanrootscbd.com.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Remember your preferences and shopping cart
Understand how you use our website
Improve site functionality
Deliver relevant marketing (with your consent)

Types of Cookies We Use:

Essential Cookies: Required for the website to function (shopping cart, checkout, account login)
Analytics Cookies: Help us understand site usage (Google Analytics)
Marketing Cookies: Used to deliver relevant ads and track campaign effectiveness

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our site.

6. DATA SECURITY

We take reasonable precautions to protect your information:

Secure Socket Layer (SSL) encryption for data transmission
PCI-DSS compliant payment processing
Secure servers with firewall protection
Limited employee access to personal data
Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this policy
Comply with legal obligations (tax records, transaction history)
Resolve disputes and enforce agreements

Typically, we retain order information for 7 years to comply with financial regulations. Marketing data is retained until you unsubscribe.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. AGE REQUIREMENTS

Our products are intended for adults. You must be at least 18 years old (or the age of majority in your jurisdiction) to use our site or make a purchase. We do not knowingly collect information from minors.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Material changes will be communicated via email or a prominent notice on our website.

We encourage you to review this policy periodically.

11. CONTACT INFORMATION

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: sales@urbanrootscbd.com
Mail: Urban Roots Hemp Co., PO Box 85594, Westland, MI 48185

Privacy Compliance Officer: sales@urbanrootscbd.com

For California residents exercising CCPA rights, please include "CCPA Request" in your email subject line.

Your Privacy Matters to Us

We've been in business since 2018, and trust is the foundation of everything we do. We will never sell your personal information, and we only collect what's necessary to provide you with quality products and excellent service.